Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
- On average, most orders take around 21 days to arrive, with some up to 30 days total.
You may return most new items within 7 days of delivery for store credit or a refund. We will also pay the cost of return shipping if the return is a result of our error (if you received an incorrect or defective item). After 7 days, we unfortunately do not offer refunds under any circumstances.
Returned items must be unworn and unwashed. If the item appears to have been worn or if the tags have been removed, it will not be eligible for store credit.
You should expect store credit or a refund within 30 days of your return being sent out. However in most cases store credit or refund will be received sooner. This gives us time to receive and process the item being returned.